If you have lost or found an item on one of our buses or coaches, please contact us by completing the following form. We will review your request and, if we locate the item, we will get in touch with you to arrange its return.

To request information about Sagalés services, such as timetables, routes or fares, or to make any other general enquiry, you can fill in the following form.

If you need to submit a complaint or make a suggestion, you can do so through the following form.

Yes, most of our buses are accessible for wheelchair users and include an access ramp and a reserved space. To confirm the availability of an accessible vehicle for the desired time and route, we recommend calling +34 900 13 00 14 in advance.

From 4 years old.

Children under 4 years old are exempt from having a transport ticket, provided they do not occupy a seat. All other passengers must have a valid, appropriate, and validated transport ticket.

Passengers are solely responsible for any personal belongings they carry on board the bus. This means they are responsible for any damage or deterioration these items may suffer during the journey.

Personal belongings or hand items include anything the passenger keeps inside the vehicle, such as hand luggage, backpacks, bags, mobile phones, tablets, laptops, music players, and any other personal items.

The transport company is not responsible for any damage to these belongings or to any other item under the passenger’s custody.

Wearing a mask is not mandatory on public transport. However, it is recommended if you have symptoms compatible with COVID‑19 or other respiratory infections, as it helps protect other passengers and reduces the risk of transmission.

If you buy a single ticket on the bus, you can only pay for it in cash, and the highest banknote you can use to pay is a €20 note (the driver cannot give you change if you pay with a higher note). Payment by credit, debit or prepaid cards, or any method other than cash, is not currently allowed.

No, because it is an integrated ticket and only permits one journey. 

Yes. You can check route maps and the timetables of all lines on our website and in the app (available for iOS and Android). Simply search for your line or route to access all the updated information.

We also offer pocket timetables so you can take them with you and consult them whenever needed.

At the bus stops, you will also find route information and passing times on the stop poles.

You can check the fare zones on the ATM Barcelona website and the ATM Girona website, where you will find all the updated information by municipality.

You can check the timetable of a service using the route planner, where you simply need to enter your origin and destination (which can be an address, a stop or a town) and select the departure or arrival time. Based on your search, we will show you the routes that best match your needs.

You can also check timetables in the regular lines section, where you only have to enter your origin and destination town so that the corresponding line or lines appear, along with their timetables, the full route and the detailed list of stops.

You can find out where a bus stops using the route planner. Simply enter your origin and destination and select the departure or arrival time. Based on your search, we will show you the stop where you need to board and get off, the route it follows, and you will be able to check the timetables and all relevant information about the line.

Yes, baby strollers are allowed on the buses. If it is not possible to board with the stroller open, it must be folded, and the baby should be carried in your arms.

If the stroller cannot be folded, it must be placed in the area designated for wheelchairs, provided that this space is available, and the brake must be applied to ensure safety during the journey.

If the bus does not have a specific wheelchair space, or if that space is already occupied, the stroller must be folded. Please remember that, for safety reasons, it cannot block the aisles of the bus.

When the vehicle has a luggage compartment, this is the most suitable place to store strollers, as it allows them to be transported safely and without obstructing the passenger area. Nevertheless, folded strollers are permitted on board, as long as they do not pose a risk to other passengers. They must not have sharp, pointed or dangerous components

Guide dogs, service dogs, hearing assistance dogs, alert dogs, and assistance dogs for people with autism spectrum disorders are allowed on board, provided they meet all accreditation and identification requirements and comply with the appropriate hygienic and sanitary conditions.

Domestic pets weighing up to 10 kg (dogs, cats and ferrets) are also allowed, as long as they travel inside an approved carrier specifically designed for this purpose, with maximum dimensions of 60 × 35 × 35 cm.

The person responsible for the animal must ensure that it travels in proper hygienic and sanitary conditions throughout the journey.

Passengers are entitled to carry luggage free of charge, provided that the total does not exceed the maximum permitted dimensions (100 × 60 × 25 cm). If the luggage exceeds these measurements, a fare equivalent to a standard ticket must be paid for each additional item. The number of items allowed will depend on the available space in the luggage compartment.

Children under 4 years old without a ticket may only carry hand luggage free of charge. If they carry additional luggage, a fare equivalent to a standard ticket will be required for each item.

Hand luggage refers to any small object intended for personal use, clothing or accessories that can be carried by the passenger inside the vehicle during the journey.

Hazardous, unhygienic or disturbing items, or those that could damage other luggage, are not permitted under any circumstances.

Via credit or debit card, Visa or Mastercard, or via Bizum.

You can reach the department you need by calling our Customer Service line at +34 900 13 00 14, where our team will assist you and connect you with the appropriate department.

You can also complete the contact form on our website, indicating which department your request is addressed to. Once received, we will forward it to the relevant department, and they will contact you using the details you have provided.

If the bus breaks down and cannot continue the journey, the driver immediately informs the operations control centre, which arranges a replacement vehicle as quickly as possible so that the route can be completed.